Customer Service Representative

About the Company

Obvio AI uses solar-powered, AI-assisted cameras to enforce traffic laws and prevent traffic-related deaths. Backed by Bain Capital Ventures and Khosla Ventures, we are building the intelligence layer for safer streets globally.

Responsibilities

• Act as the first point of contact for questions regarding traffic tickets, violations, and payment options
• Deliver clear, compassionate support and de-escalate challenging situations
• Accurately track inbound payments including online, cashier’s checks, and money orders
• Collaborate with internal teams to resolve complex cases
• Maintain detailed records and uphold high standards of data accuracy

Requirements

• 2+ years in customer support or direct consumer communication
• Experience with transactions, accounts receivable, and payment tracking
• Fluent in Spanish
• Ability to work shifts from 8am - 5pm
• Strong multitasking, organization, and problem-solving abilities

Preferred Qualifications

• Experience with support ticketing systems
• Advanced Excel and reporting skills
• Background in traffic enforcement, legal, or government sectors

Benefits

• Competitive compensation
• Early-stage equity