Customer Service Representative

Responsibilities

• Maintain broad knowledge of products and services
• Document customer interactions and transactions
• Perform data entry for faxed, emailed, and phoned-in orders
• Coordinate between sales and production to meet customer expectations
• Communicate with customers regarding expected delivery dates and times
• Coordinate and resolve product or service problems
• Adhere to all safety policies and procedures

Requirements

• Minimum 1 year of customer service experience in a customer-facing role
• 1-2 years of experience in the construction or manufacturing industry
• Ability to read and communicate requirements in fractions
• Ability to read, interpret, and understand drawings, blueprints, and specifications
• Strong organizational and listening skills
• Excellent written and verbal communication skills
• Ability to work in a manufacturing floor environment (up to 10% of role)

Preferred Qualifications

• Experience with AS400
• Experience with SAP

Benefits

• Industry competitive benefits
• Paid Time Off (PTO) and floating holidays
• Pay-for-performance culture with potential for annual raises and bonuses
• Professional training and development

About the Company

OBE contributes architectural glass and building products to major projects worldwide, including apartments, hospitals, stadiums, and universities. With over 6,500 employees, they operate more than 80 manufacturing and distribution facilities across five countries.