Customer Service Representative

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms
• Process customer orders, order updates, delivery inquiries, and service requests
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates
• Monitor customer orders from entry through fulfillment and delivery completion
• Resolve customer concerns and escalate complex issues as appropriate

Requirements

• High school diploma or equivalent
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience managing phone and email customer interactions
• Proficiency with Microsoft Office applications
• SAP or ERP system experience
• Manufacturing, distribution, logistics, or supply chain industry experience
• Experience supporting multi-location operations

About the Company

OBE contributes architectural glass and building products to projects that shape the way people live, work, heal, learn, and play, operating more than 80 manufacturing and distribution facilities in five countries.