Customer Service Representative

Responsibilities

• Develop meaningful relationships with internal and external customers
• Act as the main point of contact for customers and take ownership of communication
• Receive and accurately process orders into the ERP system
• Review sales orders for accuracy and release to production
• Maintain orders by processing adds, deletes, or changes
• Provide timely and comprehensive order status updates to customers
• Generate purchase orders for outside aluminum and paint requirements
• Identify and resolve issues before they impact schedules
• Collaborate with the scheduling team to address scheduling issues
• Work with EPICS and EPICOR ERP systems

Requirements

• Minimum of two years of experience in customer service
• Proficiency with Microsoft Excel, Word, and Outlook
• Strong organizational, planning, and analytical skills
• Ability to work independently in a fast-paced environment
• Excellent interpersonal, written, and verbal communication skills
• Commitment to a safety-first culture

About the Company

OBE contributes architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. With over 6,500 employees, they operate more than 80 manufacturing and distribution facilities in five countries.