Customer Service Representative

Responsibilities

• Maintain broad knowledge of clients, products and services of organization
• Resolve product or service problems by clarifying customer’s complaint and determining the cause
• Select and explain the best solution to solve the problem and follow up to ensure resolution
• Communicate with customers to determine expected delivery date and time
• Enter and track orders in the AS400 system
• Accurately process phone, fax and email orders by data entry

Requirements

• High school diploma or equivalent required
• Minimum 1 year customer service experience
• Computer experience and ability to accurately type numbers
• Good problem-solving skills
• Ability to work independently and prioritize work deadlines
• Ability to work in a fast-paced, team environment

Preferred Qualifications

• Associate or bachelor’s degree

Benefits

• Industry competitive benefits at low cost to the employee
• Work-life balance including PTO and floating holidays
• Pay-for-performance culture with potential for annual raises and bonuses
• Training and skill development

About the Company

OBE contributes architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. With over 6,500 employees, they operate more than 80 manufacturing and distribution facilities in five countries.