Customer Service Representative

Responsibilities

• Handle incoming orders and ensure timely, accurate delivery through proactive monitoring and data entry.
• Provide sales support by answering questions regarding product assortment, applications, pricing, and delivery times.
• Manage customer relationships by registering and updating contracts, requests, and order data in relevant systems.
• Resolve customer complaints and problems within prescribed timescales to maintain high levels of satisfaction.
• Update product data, including price indexations and new product introductions, within automated systems.
• Communicate solutions to clients and escalate complex issues to management when necessary.
• Identify bottlenecks in work processes and contribute to the continuous improvement of department procedures.

Requirements

• Proven experience in order processing and data management.
• Strong customer relationship management skills.
• Excellent problem-solving abilities to address and resolve client complaints.
• Effective communication and coordination skills for interacting with diverse client bases.
• Ability to manage administrative tasks with high attention to detail.

About the Company

Nutreco is a global leader in animal nutrition and aquafeed. Through our brands Skretting and Trouw Nutrition, we provide advanced nutritional solutions to meet the growing global demand for food. Our mission is Feeding the Future, balancing the need for increased food production with responsible choices for people and the planet.