Customer Service Representative

About the Company

At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”

Responsibilities

• Listen to customer concerns and provide information, answers, or responses
• Handle customer complaints and process returns effectively
• Ensure customer satisfaction
• Handle customer enquiries via telephone and email
• Provide accurate information regarding products and product applications
• Process telephone orders accordingly
• Collaborate across teams

Requirements

• Associate's or bachelor's degree
• 1 to 2 years of experience in a similar role
• Mandatory very good command of English (spoken and written)
• Good data entry and typing skills
• Proficiency in Microsoft Office (Word, Excel)
• Excellent problem-solving and analytical skills
• Effective written and verbal communication skills