Customer Service Representative

Responsibilities

• Provide high-quality customer service to NEC students and families via phone, email, and in-person interactions.
• Promptly answer incoming calls and address inquiries regarding billing and financial aid.
• Assist students in obtaining all available funding to cover their account balances.
• Support students with the completion of necessary financial aid and billing requirements.
• Perform other administrative duties as assigned to support the Office of Student Financial Services.

Requirements

• 1-3 years of customer service experience.
• Excellent customer service and interpersonal skills.
• Strong conflict resolution skills.
• High level of attention to detail.
• Proficiency with Microsoft Office products.

Preferred Qualifications

• 1-3 years of experience working in a student services, financial aid, admissions, or billing office.

About the Company

New England College is dedicated to providing quality education and support to its students. The Office of Student Financial Services works to ensure students have the resources and guidance necessary to manage their educational investments effectively.