Customer Service Representative

Responsibilities

• Handle inbound calls from prospective members regarding Medicare Advantage plans using approved scripts
• Make outbound calls to prospective members who have requested callbacks
• Enter member information into the Customer Relationship Management (CRM) system accurately and compliantly
• Determine prospective member eligibility and update CRM records accordingly
• Perform warm transfers to designated telesales teams
• Obtain verbal Scope of Appointment agreements for home appointments
• Register members for available seminars and fulfill requests for informational kits
• Adhere to all Federal, State, and client policies and procedures

Requirements

• High school diploma or GED
• Previous call center experience
• Strong verbal communication and interpersonal skills
• Proficiency in data entry and technology
• Ability to multitask in a fast-paced environment

About the Company

NationsBenefits is a fast-growing Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, and bring value to members. Our mission is to transform the healthcare industry by addressing the social determinants of health through proprietary technology and premier service delivery.