Customer Service Representative

Responsibilities

• Process foreign exchange transactions accurately and efficiently
• Verify customer documentation and ensure regulatory compliance
• Deliver outstanding customer service at every interaction
• Identify and escalate potential fraudulent activities
• Manage stock balancing and transactional accuracy
• Represent the Mukuru brand with professionalism and integrity

Requirements

• Grade 12 or equivalent
• Customer service experience
• Strong verbal and written communication skills
• Customer-first mindset

Preferred Qualifications

• Knowledge of foreign exchange and compliance regulations

About the Company

At Mukuru, every customer interaction matters. We provide foreign exchange services and aim to create a positive and seamless customer experience.