Customer Service Representative

Responsibilities

• Respond to basic customer inquiries regarding products and provide accurate quotes
• Manage order entry via telephone, fax, email, electronic methods, or walk-in counter sales
• Influence gross profit by negotiating sale and purchase prices within established parameters
• Build and maintain customer relationships to drive repeat business and process improvements
• Monitor and order items to ensure appropriate inventory levels are maintained
• Source products from branch, distribution center, or supplier inventory
• Determine the most cost-effective shipping methods for customer orders
• Partner with Account Representatives to ensure high levels of customer satisfaction
• Expedite backorders and assist with pulling inventory or handling customer returns

Requirements

• High school diploma or GED
• 0-3 years of related experience or an equivalent combination of education and experience
• Moderate computer skills, including email, business systems, and internet research
• Strong communication skills (written, verbal, and listening)
• Excellent time management and multi-tasking abilities
• High level of reliability, organization, and attention to detail

Preferred Qualifications

• Previous experience with product knowledge in an industrial or distribution setting

Benefits

• Healthcare coverage options
• 401(k) retirement plan
• Tuition reimbursement
• Vacation, sick, and holiday pay

About the Company

Motion Industries is a leading industrial parts distributor in North America. As part of GPC, we serve over 200,000 customers across diverse industries including food and beverage, automotive, medical, and petrochemical. With a history spanning over 93 years, we are committed to setting the standard for performance and value in the distribution industry.