Customer Service Representative

Responsibilities

• Respond to basic customer inquiries regarding products and provide accurate quotes
• Manage order entry via telephone, fax, email, electronic methods, or walk-in counter sales
• Influence gross profit by negotiating sale and purchase prices within established parameters
• Build and maintain customer relationships to drive repeat business and process improvements
• Source products from branch, distribution center, or supplier inventory
• Determine the most cost-effective shipping methods for customer orders
• Partner with Account Representatives to ensure high levels of customer satisfaction
• Expedite backorders and assist with inventory pulling or customer returns

Requirements

• High school diploma or GED
• 0-3 years of related experience or an equivalent combination of education and experience
• Moderate computer skills, including email, business systems, and internet research
• Strong communication skills (written, verbal, and listening)
• Excellent time management and multi-tasking abilities
• High level of reliability, organization, and attention to detail

Preferred Qualifications

• Previous experience with product knowledge in an industrial or distribution setting

Benefits

• Healthcare coverage options
• 401(k) retirement plan
• Tuition reimbursement
• Vacation, sick, and holiday pay

About the Company

Motion Industries is a leading industrial parts distributor in North America. As part of GPC, we serve over 200,000 customers across diverse industries including food and beverage, chemical, automotive, medical, and petrochemical. With over 500 locations, we strive to set the standard for performance and value in the distribution industry.