Customer Service Representative

Responsibilities

• Respond to basic customer inquiries regarding products and provide accurate quotes
• Manage order entry via telephone, fax, email, electronic methods, or walk-in counter sales
• Influence gross profit by negotiating sale and purchase prices within established parameters
• Build and maintain customer relationships to drive repeat business and process improvements
• Monitor and order items to ensure appropriate inventory levels are maintained
• Source products from branch, distribution center, or supplier inventory
• Determine the most cost-effective shipping methods for customer orders
• Partner with Account Representatives to ensure high levels of customer satisfaction
• Expedite backorders and assist with pulling inventory or handling customer returns

Requirements

• High school diploma or GED
• 0-3 years of related customer service or order processing experience
• Moderate computer skills, including email, business systems, and internet research
• Strong communication skills (written, verbal, and listening)
• Excellent time management and multi-tasking abilities
• High level of reliability, organization, and attention to detail

Preferred Qualifications

• Previous experience with industrial product knowledge

Benefits

• Healthcare coverage options
• 401(k) retirement plan
• Tuition reimbursement
• Paid vacation, sick leave, and holiday pay

About the Company

Motion is a leading industrial parts distributor in North America. As part of GPC, we leverage decades of expertise to provide performance and value to over 200,000 customers across various industries, including automotive, medical, and petrochemical.