Customer Service Representative

Responsibilities

• Provide administrative and operational support to the sales team
• Enter and process customer sales orders accurately within company systems
• Track active orders and maintain up-to-date job status information
• Communicate order progress, scheduling updates, and delivery timelines to customers
• Maintain and update internal job tracking logs and project documentation
• Coordinate with procurement, production, and accounting departments to ensure smooth job execution
• Assist in resolving customer inquiries, order discrepancies, and scheduling concerns
• Ensure accuracy of customer records, pricing information, and order details
• Maintain organized project files and support management reporting requirements

Requirements

• Strong organizational, time management, and multitasking abilities
• Excellent verbal and written communication skills
• Strong customer service and relationship management skills
• High attention to detail with accurate data entry capabilities
• Ability to work collaboratively with cross-functional teams
• Proficiency in Microsoft Office applications
• Previous experience in manufacturing, OEM, electrical industry, or sales support preferred

About the Company

Moonshot is a high-growth environment supporting the AI infrastructure boom, operating in a custom OEM electrical manufacturing setting.