Customer Service Representative

Responsibilities

• Process and execute customer orders and quotations in accordance with departmental procedures
• Handle incoming internal and external customer calls and inquiries
• Maintain customer account data and sales databases with accurate requirements
• Liaise between customers and internal departments to support timely fulfillment
• Identify customer issues or constraints and escalate for resolution
• Assist with new customer account setup and administrative maintenance
• Follow up on samples, quotes, and web inquiries to support opportunity development
• Participate in training and development to build product and system awareness

Requirements

• Associate degree or 2+ years of sales-related experience
• Proficient in MS Office (Word, Excel, Outlook)
• Experience with ERP/CRM related software preferred
• Strong verbal and written communication skills
• Customer-focused with strong attention to detail
• Ability to work in a deadline-driven environment
• Must be a US Citizen or US Permanent Resident due to ITAR compliance

About the Company

Mini-Circuits designs, manufactures, and distributes integrated circuits, modules, and sub-systems for high-performance radio frequency (RF) and microwave applications. With locations in over 30 countries, our products serve a wide range of industries, including military, commercial, medical, and automotive communications.