Customer Service Representative

About the Company

MetroRestyling.com is a global leader in the wholesale and retail distribution of vinyl color change car wraps and installation tools. We supply customers worldwide with high-quality automotive restyling products and are committed to excellence in service and product quality.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Process customer orders accurately and efficiently
• Maintain and meet departmental service level targets
• Deliver a positive, empathetic, and professional customer experience
• Develop and maintain basic product knowledge to assist customers
• Accurately document customer interactions, transactions, and complaints
• Collaborate with team members to ensure seamless support

Requirements

• Minimum 1 year of experience in a call center or customer service role
• Strong customer service and active listening skills
• Excellent verbal and written communication skills
• Ability to manage time effectively and prioritize tasks
• Basic computer proficiency, including Microsoft Office
• High school diploma or equivalent

Preferred Qualifications

• Bilingual (Spanish/English) is strongly preferred.