Customer Service Representative

Responsibilities

• Act as the first point of contact for customers visiting the wholesale market
• Manage customer service tasks including creating new purchasing authorizations and processing credits
• Update customer data and handle complaints
• Provide attentive customer support during peak times and closing hours

Requirements

• Completed vocational training in retail or wholesale (e.g., Großhandelskaufmann, Einzelhandelskauffrau)
• Previous experience in a comparable position is ideal
• Proficient in MS Office
• Strong customer orientation with a friendly and helpful attitude

Benefits

• Fair working conditions under a collective agreement
• 30 days of vacation
• Christmas and holiday bonuses plus collective agreement surcharges
• Predictable working hours in a 5-day week
• Attractive company pension scheme with employer contribution
• Monthly meal allowance for collective agreement employees
• Employee discounts in METRO markets and partner network benefits
• Free coffee and water
• Individual training opportunities and regular feedback sessions

About the Company

METRO Deutschland GmbH operates with more than 10,000 dedicated employees across 102 wholesale markets and 11 delivery depots throughout Germany, serving approximately three million customers in gastronomy and large-scale consumption.