Customer Service Representative

Responsibilities

• Provide product information and quotes to customers via telephone, fax, and email
• Enter sales orders and onboard new customers into the ERP system
• Interface with Sales and Manufacturing Operations to coordinate production and delivery schedules
• Create and maintain detailed customer files, including quotations, invoices, and documentation
• Coordinate product returns and track repair quotations for out-of-warranty items
• Support Business Development Managers with open order reports and sales issue resolution
• Assist Finance with collections on Cash in Advance accounts and Letters of Credit
• Manage tactical requirements for export and import compliance, including obtaining necessary licenses and certificates
• Maintain documentation in accordance with company record retention policies and ISO 9000 standards

Requirements

• Highly organized and self-motivated with the ability to work in a fast-paced environment
• Ability to manage multiple tasks simultaneously with little to no supervision
• Strong communication skills for fostering relationships with internal and external stakeholders
• Ability to negotiate and resolve conflicting priorities to ensure customer satisfaction
• Bachelor's degree in business or a related field preferred
• Two years of customer support, inside sales, or contract administration experience preferred
• Manufacturing experience and ERP software experience preferred
• Knowledge of import/export regulations and terms preferred
• Strong Microsoft Suite skills and Salesforce experience preferred
• Must be able to work with information subject to ITAR regulations

Benefits

• Salary range: $56,000 - $70,000
• Generous 144 hours of accrued PTO starting on day one
• 401k match of up to 5%
• Comprehensive medical, dental, and vision coverage starting on your first day

About the Company

Excelitas is a global technology leader focused on delivering market-driven solutions for illumination, optical, detection, and imaging needs across various sectors, including biomedical, semiconductor, defense, and aerospace.