Customer Service Representative

About the Company

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s is a leading employee-owned distributor and manufacturer operating across Michigan, Ohio, Indiana, Kentucky, and Minnesota. We are relationship-powered and driven by a mission to enrich lives by intentionally caring for all who experience us.

Responsibilities

• Build and maintain excellent relationships with new and existing customers
• Handle quoting, order entry, and incoming customer inquiries
• Provide customer support and timely problem resolution
• Process customer returns and manage inventory stock levels
• Perform occasional delivery scheduling
• Maintain the organization and cleanliness of office work areas

Requirements

• High School diploma or GED
• 2-5 years of experience in a professional customer service environment
• Proficiency in Microsoft Office
• Strong written and verbal communication skills
• Ability to manage tasks accurately and move effectively between different duties

Preferred Qualifications

• General knowledge of distribution processes
• Prior experience in a building materials environment

Benefits

• Employee Stock Ownership Plan (ESOP)
• Medical, dental, vision, and life insurance
• 401(k) and flexible spending/health savings accounts
• Paid time off and paid holidays
• Training, development, and advancement opportunities