Customer Service Representative

About the Company

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s is a leading 100% employee-owned distributor and manufacturer operating across Michigan, Ohio, Indiana, Kentucky, and Minnesota.

Responsibilities

• Build and maintain relationships with new and existing customers
• Handle quoting, order entry, and customer inquiries
• Provide customer support and timely problem resolution
• Process customer returns and credits
• Manage inventory stock levels and occasional delivery scheduling
• Maintain organization and cleanliness of office work areas

Requirements

• High School diploma or GED required
• 2-5 years of experience in a professional customer service environment
• Experience with Distribution & Supply Chain
• Proficiency in Microsoft Office, specifically Microsoft Excel
• Strong verbal and written communication skills
• Ability to manage tasks accurately in a fast-paced environment

Preferred Qualifications

• College degree

Benefits

• Employee Stock Ownership Plan (ESOP)
• Medical, dental, vision, and life insurance
• 401(k)
• Flexible spending/health savings account
• Paid time off and paid holidays
• Training and development opportunities