Customer Service Representative

Responsibilities

• Assist customers by answering inquiries and providing information about products and services
• Deliver exceptional customer service through phone, email, and other communication channels
• Build positive relationships with customers and identify their needs
• Accurately document customer interactions and maintain records
• Collaborate with team members to achieve service and performance goals
• Participate in training and development programs to learn sales and lead generation techniques
• Support business growth by identifying potential opportunities when appropriate

Requirements

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Positive attitude and willingness to learn
• Ability to work in a fast-paced environment
• Basic computer proficiency
• Ability to work onsite in Angeles City, Pampanga on a night shift schedule (Monday to Friday)

Preferred Qualifications

• Previous customer service experience is an advantage but not required

About the Company

Linkage Web Development is looking for motivated individuals to join our team. We provide comprehensive training to help you develop your skills and grow your career, making this an excellent opportunity for entry-level candidates.