Customer Service Representative

Responsibilities

• Serve customers using the cash register system promptly, courteously, and responsibly
• Provide an engaging and positive customer experience
• Solicit donations for partner charities through the Spirit of Sustainability Campaign
• Participate in customer experience and postal code surveys
• Receive products, replenish shelves, and ensure products are faced-up
• Maintain a clean, organized, and safe store environment, including cleaning spills and broken bottles
• Lift cases of various sizes and weights (up to 40 lbs) repeatedly while standing for long periods

Requirements

• Legally allowed to work in Canada (valid SIN, Student, or Work Permit)
• At least 18 years of age
• Ability to lift up to 40 lbs/18 kg repeatedly
• Availability for Friday evenings (5:00 PM – Close) and full availability on Saturdays and Sundays
• Availability to work long weekends (Victoria Day, Canada Day, Civic Holiday, and Labour Day)
• Willingness to undergo a criminal background check at your own expense

Preferred Qualifications

• Bilingualism in English and French

Benefits

• Online learning opportunities to support personal and professional growth
• Potential for future employment opportunities for eligible employees
• Access to the Employee Family and Assistance Program (TELUS Health)
• Access to WorkPerks for discounted services, products, and entertainment tickets

About the Company

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. With over 650 retail stores, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments across the province.