Customer Service Representative

Responsibilities

• Serve customers using the cash register system promptly and courteously
• Provide a positive and memorable customer experience
• Solicit donations for partner charities through the Spirit of Sustainability Campaign
• Participate in customer experience and postal code surveys
• Receive products, replenish shelves, and ensure products are faced-up
• Maintain a clean, organized, and safe store environment, including cleaning spills
• Lift cases of various sizes and weights up to 40 lbs repeatedly while standing for long periods

Requirements

• Must be at least 18 years old
• Legally allowed to work in Canada (valid SIN, Student, or Work Permit)
• Ability to lift up to 40 lbs (18 kg) repeatedly
• Availability to work Friday evenings (5:00 PM – Close) and full shifts on Saturdays and Sundays
• Availability to work long weekends (Victoria Day, Canada Day, Civic Holiday, and Labour Day)
• Ability to pass a criminal background check at your own expense

Preferred Qualifications

• Bilingualism in English and French

Benefits

• Paid training covering store operations and product knowledge (wine, beer, ciders, and spirits)
• Access to online learning to support personal growth
• Future employment opportunities for eligible employees
• Employee Family and Assistance Program (TELUS Health)
• Discounted services, products, and tickets via WorkPerks

About the Company

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. With over 650 retail stores, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments across the province.