Customer Service Representative

Responsibilities

• Provide professional support to customers via phone, email, and in-person interactions
• Handle inquiries, resolve complaints, and ensure high levels of customer satisfaction
• Process and manage customer orders, invoices, returns, and refunds
• Maintain accurate and up-to-date records within company systems
• Assist with general office responsibilities including filing, data entry, and reconciliations
• Prepare reports and administrative documentation as required
• Collaborate with team members to improve office operations and service strategies

Requirements

• High school diploma required
• Proficiency in Microsoft Office Suite, specifically Word, Outlook, and Excel (ability to maintain complex spreadsheets)
• Proven experience in customer service and administrative roles
• Experience interpreting and responding to customer requests and documenting issues in detail
• Ability to lift and carry weights up to 40 lbs (18 kgs)

About the Company

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. We offer nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. We are committed to providing a safe, healthy, diverse, and inclusive workplace where our employees' wellbeing is a top priority.