Customer Service Representative

About the Company

At Landvoice, part of the PLACE family of companies, we build the tools that give real estate professionals an edge — putting high-quality data, prospecting software, and lead intelligence into the hands of agents who are ready to win.

Responsibilities

• Serve as a primary point of contact for inbound customer inquiries via phone, email, and chat
• Troubleshoot and resolve intermediate-level product, software, and data issues
• Guide customers through software setup, account configuration, and product features
• Lead structured onboarding and training sessions to drive platform adoption
• Maintain accurate and complete CRM records of all customer interactions
• Partner cross-functionally with Product, Sales, and Operations to surface customer feedback
• Support peer development by sharing product knowledge and best practices

Requirements

• High school diploma or equivalent
• 2–3 years of customer service experience
• 1 year in a SaaS, technology, or subscription-based environment preferred
• Ability to troubleshoot intermediate product or software issues
• Experience conducting customer training or product walkthroughs
• Availability Monday through Friday, day shift
• Proficiency in Microsoft Office and CRM tools

Benefits

• Vacation/sick leave and paid holidays
• Comprehensive insurance coverage (health, vision, dental)
• 401(k) match
• Stock option grants
• Stock purchase plan