Customer Service Representative Laboratory

Responsibilities

• Monitor and follow up on agreements with customers
• Maintain daily contact with customers regarding ongoing investigations
• Process agreements in internal systems
• Answer questions via telephone and email
• Prepare quotes
• Handle complaints independently or in consultation with colleagues

Requirements

• MBO or HBO working and thinking level, preferably in laboratory technology, food technology, or similar
• Practical knowledge of chemistry (microbiological knowledge is a plus)
• Experience in the food industry or a similar quality/laboratory environment
• Experience with administrative processes and systems such as LIMS, CRM, or ERP
• Excellent command of the Dutch language (written and spoken)
• Customer-oriented and accurate working style

Benefits

• Salary starting from €3,000 gross per month (based on 40 hours)
• 32 vacation days (based on 40 hours)
• 8% holiday allowance
• Professional development opportunities within SGS
• Pension scheme with a 6% fixed employee contribution
• Participation in the SGS sports and bicycle plan
• Active staff association with various activities and events