Customer Service Representative

Responsibilities

• Act as the primary interface between customers, sales teams, production facilities, and external partners
• Manage the full order lifecycle, including entry, registration, order acknowledgements, and invoicing
• Handle technical and administrative inquiries via phone and email to ensure high customer satisfaction
• Coordinate logistics by monitoring manufacturing schedules, organizing transportation, and preparing export documentation
• Liaise with suppliers and production to manage delivery timelines and resolve claims or non-conformities
• Support sales administration through turnover monitoring, reporting, and proper documentation archiving

Requirements

• Bachelor's degree or equivalent professional experience
• 2 to 5 years of experience in customer service, customer support, or project administration
• Proven experience working within an industrial, technical, or international environment
• Proficiency in French or Dutch is required
• Professional command of English
• Hands-on experience with SAP
• Strong proficiency in Microsoft Office / Microsoft 365

Preferred Qualifications

• Knowledge of German is considered a significant asset
• Experience in a role involving complex logistics or export documentation

Benefits

• Permanent contract within a stable, international group
• Attractive salary package based on professional experience
• Dynamic and international working environment
• Opportunities to contribute to process improvement and operational excellence

About the Company

KSB is a leading global supplier of pumps, valves, and related services. Founded in 1871, the company provides high-efficiency products for diverse applications, including building services, water transport, power plant processes, and mining. With a presence on all continents, KSB is committed to innovation, sustainability, and delivering excellence through its extensive network of service centers and specialists.