Customer Service Representative

Responsibilities

• Deliver top-notch service via phone, email, and chat
• Handle a high volume of calls with efficiency
• Research solutions and provide helpful responses to customers
• Maintain accurate records of customer interactions and transactions
• Recommend additional services to benefit customers
• Coordinate with technicians and team members for seamless service
• Develop deep knowledge of company services

Requirements

• 1+ year of customer service experience
• Excellent communication and active listening skills
• Strong organization and multitasking abilities
• Ability to remain calm under pressure
• High school diploma or equivalent

Preferred Qualifications

• Experience in home services or technology sectors
• Familiarity with ServiceTitan

Benefits

• Health, Vision, and Dental insurance
• Paid Time Off (PTO) and Holidays
• 401k with company matching
• Employee discounts
• Employee referral program
• Hands-on training and mentorship

About the Company

Kitsap Garage Doors is a growing, respected local company and part of the Guild Garage Group, a world-class family of residential services brands focused on growth and professional development.