Customer Service Representative

Responsibilities

• Handle customer inquiries and resolve issues efficiently to ensure a positive customer experience
• Maintain service standards while managing inbound calls or messages
• Process customer requests and document interactions accurately
• Demonstrate clear verbal communication in both English and Arabic
• Apply active listening, problem-solving, and basic computer proficiency skills

Requirements

• Clear verbal communication in both English and Arabic
• Ability to listen actively to customer inquiries and issues
• Ability to resolve customer issues efficiently
• Basic computer proficiency for managing calls, messages, and documenting interactions
• Strong problem-solving and documentation skills