Customer Service Representative

Responsibilities

• Serve as the primary point of contact for clients via phone, email, and in-person
• Create, update, and dispatch work orders using dispatch software
• Schedule and adjust technician assignments based on skill set and availability
• Maintain accurate records of client interactions and project updates
• Coordinate with customers regarding schedule changes and project updates
• Manage technicians, schedules, and daily workflow
• Perform general administrative duties including preparing meeting agendas and maintaining client files

Requirements

• High School Diploma required
• 1–3 years of experience in customer service, account management, or dispatching
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong verbal and written communication skills
• Highly organized with excellent attention to detail
• Ability to prioritize multiple tasks and work independently

Preferred Qualifications

• Associate’s degree in business or a related field
• Bilingual skills