Customer Service Representative

Responsibilities

• Schedule delivery appointments for brown and white goods for private clients in Île-de-France
• Manage appointments via telephone and email while considering client availability and delivery constraints
• Coordinate with delivery team schedules and capacities
• Update client information and appointments in management and planning tools
• Respond to client inquiries regarding delivery modalities and dates
• Monitor appointments and perform necessary modifications or rescheduling
• Communicate with internal planners and external stakeholders regarding delays or delivery issues

Requirements

• 2 years of experience as a transport or logistics assistant
• Knowledge of standard semi-trailer dimensions and French delivery timelines
• Proficiency in Excel, Outlook, and TMS
• Professional English skills (written) for transport contexts
• BAC+2 in Transport and Logistics preferred
• Strong organizational skills and attention to detail
• Ability to work effectively in a small team environment