Customer Service Representative

Responsibilities

• Deliver high-quality contact centre services for clients and employees via phone, email, web, and mobile portals
• Act as the first point of contact for building maintenance works and coordinate contractor and supplier services
• Develop and maintain strong working relationships with clients, contractors, tradespeople, and internal staff
• Ensure all service calls are completed within contract KPI targets and SLAs
• Identify process improvement opportunities to enhance the customer experience
• Adhere to all company policies and procedures

Requirements

• Previous experience working in a Contact or Call Centre environment
• Ability to communicate clearly and professionally, both verbally and in writing
• Proficiency in MS Office products, including Excel, Word, PowerPoint, and advanced Microsoft Outlook skills
• Ability to manage multiple phone calls simultaneously in a high-volume environment
• Strong problem-solving, decision-making, and organizational skills
• Australian Citizenship is required
• A current National Police Check (issued within the last 12 months) is required
• Willingness to undertake two weeks of training at the Macquarie Park office

Preferred Qualifications

• Previous Defence or military experience

Benefits

• Hybrid work arrangements providing flexibility
• Access to professional development and career advancement opportunities
• Competitive salary and comprehensive benefits package
• Onsite parking at the Macquarie Park office
• Inclusive and collaborative team culture

About the Company

ISS is a leading global workplace experience and facility management company. We provide placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable, delivered to high standards by people who care.