Customer Service Representative Intermediate

Responsibilities

• Issue keys based on customer requisitions and verify authorized signers
• Update the Key Office database regarding doors, keys, and assignments
• Provide customer service by answering phones, answering questions, and providing reports
• Coordinate the issuing and returning of keys for large-scale projects
• Perform clerical duties including spreadsheet organization, file maintenance, and mail distribution
• Review and process FMS/AiM work requests, including triage and customer follow-up
• Assist the Key Systems Supervisor with special projects and data collection

Requirements

• Minimum of two (2) years of experience in a customer service setting
• Proficiency using Microsoft Word and Excel
• Strong problem-solving and prioritizing skills
• Highly detail-oriented with legible penmanship
• Ability to learn and adapt quickly to various software applications
• Self-motivated with excellent customer service skills

Preferred Qualifications

• Experience using Google Suite (Email, Drive, Docs, Sheets)
• Experience with Computerized Maintenance Management Systems (CMMS) such as AiM/FMS
• Knowledge of doors, locks, keys, and key systems
• Familiarity with University of Michigan Key Office software and procedures

About the Company

The University of Michigan Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive. The Key Office serves the University community by managing essential access and security assets.