Customer Service Representative - Infraction Review

Responsibilities

• Analyze, verify, and process electronic parking infractions efficiently
• Validate parking session details including timestamps and vehicle photo streams
• Perform data entry and navigate multiple databases simultaneously
• Identify and report technical software errors and camera issues remotely
• Assist with IT equipment management and material shipments
• Complete special projects as requested by management

Requirements

• High school diploma or equivalent
• Strong written and oral communication skills in English and French
• Proven experience in customer service in a multitasking environment
• Ability to handle stressful situations with a professional demeanor
• Basic knowledge of operating systems, networks, and software
• Ability to lift and move equipment up to 22 kg

Preferred Qualifications

• Experience with Webex Contact Center (WXCC)
• Experience with Salesforce or other CRM/ITSM tools
• Knowledge of parking management software
• 1 year of customer service experience

Benefits

• Starting salary of $19 to $21 per hour
• Paid training and computer equipment provided
• Two paid sick days after 3 months
• Two weeks of vacation and paid holidays
• RRSP plan available after 6 months
• Group insurance available after 3 months

About the Company

New Era Technology is a global team of over 3,000 professionals committed to securely connecting people, places, and information with end-to-end technology solutions at scale.