Customer Service Representative II

Responsibilities

• Respond to customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in counter sales.
• Influence gross profit by negotiating sale and purchase prices within established parameters.
• Build and maintain strong customer relationships to drive repeat business and process improvements.
• Manage inventory levels for customers, including ordering items and expediting backorders.
• Source products from branch, distribution center, or supplier inventory.
• Determine the most cost-effective shipping methods for customer orders.
• Support specific customer locations, which may include vending machine stocking or toolroom management.
• Assist less experienced Customer Service Representatives with problem-solving and locating items.

Requirements

• High school diploma or GED.
• 3 to 5 years of related customer service or industrial experience.
• Strong computer skills.
• Excellent communication skills, including written, verbal, and listening abilities.
• Strong negotiation skills.
• Ability to multi-task, manage time effectively, and maintain high attention to detail.

Benefits

• Healthcare coverage options.
• 401(k) retirement plan.
• Tuition reimbursement.
• Paid vacation, sick leave, and holiday pay.

About the Company

Motion is a leading industrial parts distributor in North America. As part of GPC, we leverage decades of expertise to provide performance and value to over 200,000 customers across various industries, including automotive, chemical, medical, and petrochemical.