Customer Service Representative I

Responsibilities

• Maintain broad knowledge of clients, products, and services
• Document customer interactions and transactions
• Accurately process quotes and orders via phone, fax, and email
• Perform data entry for production orders
• Communicate with customers regarding expected delivery dates and times

Requirements

• 1+ years of prior customer service experience
• Computer proficiency and accuracy in numeric input
• Strong organizational and listening skills
• Ability to read, understand, and communicate effectively
• Ability to work independently and prioritize tasks under deadlines
• Ability to work overtime when required

Benefits

• Industry competitive benefits at low cost to the employee
• Work-life balance including PTO and floating holidays
• Pay-for-performance culture with potential for annual raises and bonuses
• Comprehensive training and skill development

About the Company

OBE contributes architectural glass and building products to major global projects, including apartments, hospitals, and stadiums. With over 6,500 employees, they operate more than 80 manufacturing and distribution facilities across five countries.