Customer Service Representative I

Responsibilities

• Responding to inbound and outbound customer calls and emails in a professional and courteous manner
• Answering questions, troubleshooting issues, and providing clear, accurate information
• Documenting customer interactions and updating account details in our systems
• Resolving customer concerns and escalating complex issues when appropriate
• Following up to ensure issues are fully resolved and customer expectations are met
• Maintaining up-to-date knowledge of products, services, and policies to provide effective support

Requirements

• High school diploma or equivalent
• Minimum of 1 year of contact center experience or 2 years of general customer service experience
• Excellent verbal and written communication skills in English
• Strong listening skills and ability to empathize
• Proficient computer skills including CRM systems
• Ability to multitask and navigate multiple software applications
• Typing speed of at least 40 words per minute
• Ability to remain calm under pressure and de-escalate situations

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources