Customer Service Representative I

Responsibilities

• Serve as the main point of contact for assigned customers
• Answer customer inquiries via email and phone
• Resolve credit hold issues
• Process new and revised purchase orders in a timely manner
• Provide timely order acknowledgements and shipment status updates
• Proactively identify and resolve order issues, track shipments, and expedite orders
• Issue proper documentation for all shipments
• Collaborate with cross-functional support teams to resolve product issues and customer complaints

Requirements

• High School Diploma
• Ability to sit for prolonged periods and operate a keyboard
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, Salesforce, and ERP systems
• Strong problem-solving and critical thinking abilities
• Ability to multi-task in a fast-paced environment

Preferred Qualifications

• College degree

Benefits

• Medical, dental, and vision insurance
• 401(k) with matching contributions
• Paid time off and paid holidays
• Adoption assistance and parental leave
• Tuition assistance
• Company-sponsored training and development

About the Company

At ADM, we unlock the power of nature to provide access to nutrition worldwide. We are a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company.