Customer Service Representative I

Responsibilities

• Receive inbound calls from customers for supply orders and general customer support
• Maintain accurate patient records and verify account information
• Manage patient reorder compliance cases and coordinate customer returns
• Achieve and maintain department KPIs and call center expectations
• Communicate prescription revision requests to clinic support teams
• Contact referrals to complete new patient welcome calls
• Follow all regulatory policies, privacy, and security standards, including HIPAA requirements

Requirements

• High School diploma or equivalent
• Minimum of one year of customer service experience
• Strong computer skills with proficiency navigating multiple websites and platforms
• Proficiency in Microsoft Office programs, including Outlook, PowerPoint, and Excel
• Knowledge of Apple and Android devices
• Ability to communicate clearly and professionally, both verbally and in writing

Preferred Qualifications

• 2-3 years of experience working in a call center environment
• Associate degree or equivalent work history
• Spanish speaking skills
• Experience with data processing
• Typing capability of 40 wpm or higher

Benefits

• Career development opportunities within an international company
• Eligibility for free medical coverage via the Health Investment Plan (HIP) PPO plan
• Retirement savings plan with high employer contribution
• Tuition reimbursement and student debt assistance programs
• Access to FreeU education benefits for bachelor's degrees

About the Company

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. We serve people in more than 160 countries.