Customer Service Representative

Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, and chat
• Identify customer needs and provide effective solutions, escalating complex issues as appropriate
• Assist customers with order status, account updates, and general information
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system
• Work closely with other departments to ensure customer satisfaction and improve service delivery

Requirements

• Previous experience in a customer-facing role
• Excellent verbal and written communication abilities
• Strong problem-solving skills
• Organized and detail-oriented with ability to manage multiple tasks
• Proficiency with CRM and other relevant software

Preferred Qualifications

• Experience with customer support tools such as Zendesk or Freshdesk