Customer Service Representative

Responsibilities

• Answer and assist incoming customer inquiries via phone, email, and chat
• Assist customers with purchases and facilitate returns or exchanges
• Maintain up-to-date knowledge of client products to answer customer questions
• Perform administrative tasks including scheduling appointments
• Record customer information within the customer service database
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to concerns

Requirements

• High School Graduate
• 2+ years of work experience in a call center or CSR office position
• Experience assisting customers via email, chat, and phone
• Basic computer skills
• Excellent communication and people skills
• Ability to multi-task and work well with other departments
• Must be at least 18 years of age
• Willingness to work shifts between 5a-8p MST
• Ability to adhere to daily, weekly, and monthly KPIs

About the Company

Helpware provides high-quality outsourcing and customer experience solutions to help businesses scale and succeed.