Posted 6 hours ago
Customer Service Representative
HelpwareCustomer Service Representative (ST)
Requirements
6 months CSR experience, Excellent English communication skills, Ability to work 40 hours per week
Skills
customer serviceTroubleshootingCRM
About the role
Responsibilities
- Provide first-level support to customers via email, phone, and chat
- Address customer inquiries, troubleshoot problems, and guide users through resolution steps
- Document and track customer interactions and resolutions in CRM and cloud-based platforms
- Maintain a positive, empathetic, and professional attitude toward customers
- Update internal and customer-facing knowledge bases
- Convert client feedback into feature requests for product development
- Escalate unresolved issues to Tier 2 support while maintaining case ownership
- Communicate technical information effectively to non-technical users
Requirements
- At least 6 months of CSR experience
- Excellent English communication skills (verbal and written)
- Ability to work full-time (40 hours per week)
- Ability to work independently and within a team
About the Company
Helpware provides specialized support and business process outsourcing services to help companies scale and succeed.
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Helpware · Cebu
