Customer Service Representative

Responsibilities

• Manage customer repairs and servicing, including tagging faulty products and liaising with service agents and suppliers
• Maintain and update the service database to ensure accurate tracking
• Provide regular status updates to customers regarding their repairs
• Perform administrative duties such as processing invoices, claims, and reconciliations
• Complete required finance paperwork and reporting following company procedures
• Notify customers of stock arrivals and coordinate deliveries as requested
• Maintain a strong focus on Health and Safety standards

Requirements

• Experience working in a customer-focused retail environment
• Proven experience in a high-volume administration role
• Strong organizational and prioritization skills with the ability to manage your own workflow
• Ability to multitask with a flexible, "can-do" attitude
• Excellent problem-solving skills and the ability to resolve customer complaints effectively
• Friendly, approachable personality with strong teamwork skills

Benefits

• Generous staff discounts
• Opportunities for career progression within a trusted national brand
• A supportive network for professional development
• A flexible and positive work environment where performance is recognized and rewarded

About the Company

Harvey Norman is an Australian retail icon specializing in the home and lifestyle space. We are dedicated to delivering "Great Service, Always!" and offer a dynamic environment for those passionate about retail excellence.