Customer Service Representative

Responsibilities

• Answer inbound calls and assist customers with scheduling and service needs
• Deliver empathetic, professional, and solution-focused support
• Manage a high volume of calls with confidence and efficiency
• Communicate with technicians and internal teams to ensure smooth service execution
• Provide timely updates and resolve customer concerns
• Maintain accurate documentation of customer interactions
• Identify opportunities to recommend services that add value
• Learn services to become a trusted resource

Requirements

• High school diploma or equivalent
• 1+ year of customer service experience preferred
• Strong communication and active listening skills
• Ability to multitask in a fast-paced environment
• Calm under pressure and solutions-oriented

Preferred Qualifications

• Experience in home services or emergency services
• Prior dispatch experience
• Bilingual (English/Spanish)
• Familiarity with ServiceTitan

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with company match
• Employee discounts
• Employee referral program
• Recognition and rewards for top performers

About the Company

Goody Garage Doors is a fast-growing, team-first organization committed to delivering exceptional service and creating real career opportunities.