Customer Service Representative

Responsibilities

• Provide professional customer service via telephone, email, web, and in-person interactions
• Handle incoming and outgoing calls to assist with service inquiries and promote solid waste services
• Resolve customer questions, concerns, and complaints within established guidelines
• Coordinate with sales and on-the-road employees to provide instructions and assistance
• Track customer information, enter data into databases, and maintain new account files
• Process customer payments via phone and internet, and manage residential account subscriptions
• Generate work orders for drivers and ensure missed stops or special pickups are completed
• Perform administrative tasks including credit checks, contract scanning, and documentation

Requirements

• High School Diploma or GED
• 1-2 years of customer service or call center experience
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong data entry and organizational skills
• Ability to work in a fast-paced environment and meet deadlines under pressure
• Effective verbal and written communication skills

About the Company

GFL Environmental is a leading provider of environmental services, dedicated to making a positive impact on the environment. Through our "Team Green" approach, we provide sustainable solutions to customers and communities across North America, fostering a culture of growth, safety, and professional development.