Customer Service Representative

Responsibilities

• Deliver excellent service to customers in the LED architectural and signage lighting markets
• Build and maintain strong, long-term customer relationships
• Provide accurate and timely quotations and manage daily customer orders
• Create and enter orders into the system and provide support to the Sales team
• Handle and resolve operational issues regarding order status, deliveries, and returns
• Collaborate with supply chain, logistics, and sales teams to ensure best-in-class support
• Participate in daily shipping activities, including preparing accurate shipping documents
• Conduct regular customer review calls and track follow-up actions in the CRM

Requirements

• Associate's degree or a relevant discipline
• Minimum of 2 years of experience in Inside Sales or Customer Service
• Proficiency in Microsoft Office and Order Entry software
• Self-motivated with the ability to work independently with minimal supervision
• Strong communication, listening, and problem-solving skills
• Customer-oriented mindset and ability to collaborate effectively

Preferred Qualifications

• Knowledge of the LED signage or LED architectural lighting industry
• Working knowledge of Microsoft Dynamics CRM
• Proficiency in German or Italian

Benefits

• Compensation packages up to 40% above the national average
• Up to 6 months of paid training
• Paid time off, including extra days off to align with U.S. headquarters
• Vacation allowance
• Opportunities for global advancement within a growing company

About the Company

GENLED Brands is a global leader in LED lighting solutions, producing architectural and signage lighting for customers in 66 countries. Comprised of AgiLight and Acolyte, the company operates factories on three continents and is dedicated to advancing technology and sustainability through industry-leading designs.