Customer Service Representative

Responsibilities

• Provide professional, face-to-face customer service through community outreach
• Represent nonprofit organizations and communicate their mission and programs
• Share information with community members and answer questions clearly and respectfully
• Encourage voluntary donations to support nonprofit campaigns
• Maintain a positive and professional demeanor at all times
• Participate in team meetings and training sessions
• Accurately track interactions and follow company guidelines

Requirements

• Strong communication and interpersonal skills
• Comfortable engaging with new people in a face-to-face setting
• Dependable, punctual, and team-oriented
• Willingness to learn and accept coaching
• Must be at least 18 years old
• Authorized to work in the United States

Preferred Qualifications

• Experience in customer service, retail, hospitality, or sales

Benefits

• Base pay with additional performance-based bonuses
• Paid training provided
• Full-time schedule
• Opportunities for advancement based on performance
• Ongoing training and professional development

About the Company

GEM-USA connects community members with nonprofit organizations to support impactful fundraising initiatives through direct outreach and professional representation.