Customer Service Representative

Responsibilities

• Manage incoming customer requests for GEA equipment, including spare parts and routing to appropriate personnel
• Handle shared inbox inquiries via email, phone, and portals in a timely and professional manner
• Create and communicate offers efficiently using CRM and ERP (SAP) systems
• Process orders, returns, and warranties with high accuracy and attention to detail
• Set up customer accounts and enter information into CRM systems
• Interface with parts warehouses and factories to ensure order fulfillment and expedite urgent requests
• Keep customers informed of order status changes and delivery expectations
• Collaborate with purchasing, logistics, accounting, and sales departments to provide resolutions

Requirements

• 3-5 years of experience in customer support, preferably in a B2B or industrial environment
• Proficiency in SAP, CRM systems, and Microsoft Office
• Strong multitasking and organizational skills with the ability to work under pressure
• Excellent verbal and written communication skills
• Ability to accurately read customer requests and enter part numbers into software systems
• Self-motivated and detail-oriented with the ability to work both independently and in a team

Preferred Qualifications

• Experience working with OEM factories and industrial suppliers
• Background in order processing or inside sales to industrial customers

About the Company

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.