Customer Service Representative

Responsibilities

• Deliver outstanding customer support via phone, email, and chat
• Listen with empathy and professionalism to resolve issues efficiently
• Manage a high volume of inquiries with confidence and accuracy
• Coordinate with technicians and office teams to ensure smooth service delivery
• Keep precise records of interactions and suggest additional services when appropriate
• Become a trusted resource by learning company services and offerings

Requirements

• 1+ year of customer service experience
• High school diploma or equivalent
• Exceptional communication and active listening skills
• Strong multitasking and time-management abilities
• Ability to work weekends and later weekday shifts
• Experience in home services, repairs, or tech is a plus
• Familiarity with ServiceTitan is a plus

Benefits

• Competitive hourly compensation
• Health, Vision, and Dental benefits
• Paid Time Off (PTO) and Holidays
• 401(k) with company match
• Mentorship and clear path for advancement
• Employee perks and service discounts

About the Company

Garage Door Medics is a people-first company in San Diego with over 30 years of experience. Grounded in honesty and transparency, they are a trusted local brand dedicated to exceptional service and community involvement.