Customer Service Representative

Responsibilities

• Monitor, update, follow up, and process all exchange agreements and materials by working closely with multiple departments
• Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part
• Ensure component exchange agreements are provided and compliance is verified before transactions are completed
• Provide timely communication and feedback on daily transactions
• Monitor and follow up on customer status reports
• Provide day-to-day internal customer support as needed

Requirements

• High School Diploma or Technical School Degree
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
• Strong communication and analytical skills
• Ability to multi-task and prioritize tasks independently
• Must be a U.S. Citizen or Permanent Resident
• Ability to work onsite in Miami, FL

Preferred Qualifications

• College degree in a relevant field
• Experience in the Aviation Industry
• Experience with Quantum and Salesforce

About the Company

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. With a vast global network spanning 54 locations in 30 countries, we serve over 2,000 customers, including airlines, OEMs, and MRO providers. Our mission is customer success through intelligently defining the future of aviation.